Always trim wicks to 1/4 inch before lighting (we suggest using a wick cutter). The first time you light your candle, let it burn for 3-4 hours to allow the melted wax to reach the edge of the container to prevent your candle from tunneling.
Follow the 2 foot rule – don’t place a burning candle near clothing, books, curtains or anything flammable. Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax. Keep lit candles away from drafts, ceiling fans and any air currents. Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep or if the flame gets too close to the candle holder or container. A candle should not be burned for more than four hours at a time. For a margin of safety, discontinue burning a candle when 1/4 inch of wax remains in the container.
DISCLAIMER, RETURNS & DELIVERY
In order to deliver the highest quality products, our stocks are very limited and most of our products are made to order. Please allow us 2-4 business days handling time.
RETURNS AND EXCHANGES
Any issue with your order, please notify us within 7 days or receipt merchandise by fax or email. No claim will be accepted passed this delay. Should you receive any damaged items, please notify immediately the carrier in order to claim. Please leave damaged items in original box for inspection.
Return freight must be paid by the customer. Refused orders subject to freight charges plus restocking fee.
All bottles we sell are used and may have minor imperfections or label damage. This does not affect the functionality of the product at all. The candles are hand-made using only the highest quality, all natural soy wax.
Custom Candle Co does not have any affiliation with any of the liquor, wine, champagne, or beer companies. We recycled the old, unwanted bottles saved from being thrown away and wind up in landfills.